Industry News - Call Center Staffing - January 2012

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Call center positions help lower Texas unemployment

The seasonally adjusted unemployment rate for the state of Texas in December fell to 7.8 percent, down from 8.1 percent in November and reaching its lowest level since July 2009, according to the Texas Workforce Commission (TWC).

Call center staffing rising across country as outsourcing declines

With the economy showing some signs of sustained improvement for the first time since the recession, many companies have begun to increase their call center staffing in the U.S., bringing back some jobs that had been previously outsourced.

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