Agero, a Massachusetts-based roadside-assistance and vehicle connectivity leader, announced on May 15 it will be developing a new site in Clarksville, Tennessee, that will eventually become the company's sixth North American driver assistance data response and call center, Clarksville Online reports.
"I am excited to welcome Agero to our state and look forward to watching the company grow in Tennessee," said Tennessee Governor Bill Haslam. "In creating our economic development strategies last year, we found Tennessee held a unique advantage in the ‘business services’ cluster, which includes call centers, and this announcement exemplifies a promising future for our state’s economic growth."
Before announcing the decision, Agero had been scouring the country for 16 months to find the right spot for its new call center, which was narrowed to 20 locations spread across the nation. Earlier in 2012, the company announced the decision had come down to two locations, with the Tennessee site winning out over Florence, South Carolina, according to the news source.
"This is great news for Montgomery County and the state of Tennessee," said Commissioner Bill Hagerty. "The available sites and exceptional workforce in the area made Clarksville the perfect choice for Agero to locate its new facility, and we appreciate the company’s investment in our state."
Hagerty added that by choosing Clarksville, Agero highlighted Tennessee's strong business services industry as one of the top in the country, which is expected to continue growing due to a number of competitive advantages.
The facility will build on a 53,000-square-foot building, which Agero will buy this October for approximately $8.2 million.
According to News Channel 5, Agero already has call centers in Texas, Arizona and Florida.
"The overwhelming response we received at a local job fair from more than 500 qualified job applicants, as well as the immediate availability of an existing facility specifically designed to accommodate a modern call center operation are among the primary reasons I'm announcing this decision today," Agero CEO Michael A. Saxton said.
The call center will eventually create as many as 500 jobs, 250 of which will be available to Clarksville-Montgomery County residents by the end of 2012, with call center staffing completed by the end of 2013.