Staffing Industry Analysts has released its 2012 Temporary Worker Survey, which found what staffing firms across the country are excelling at, and where there is room for improvement.
According to the report, some of the most critical observations were pulled from the responses of about 4,000 temp workers when they were asked to give anonymous feedback about their staffing agency, what it could have done differently, and what the agency did best.
The most common recommendations to the question concerning what firms could have done differently had to do with communications across the "spectrum of effective operational logistics to temp engagement, relationship and productivity support." The report noted that how a company goes about its communications - whether it is effective or not - is certainly noticed and held in high regard among temp workers, whose attitude, motivation and performance may have been affected by how they felt toward the agency.
Although some of the feedback, including both criticism and praise, dealt with concrete aspects such as pay, benefits and training, the study concluded that most temps were equally concerned with "softer, relationship qualities" as they were with "tangible matters." This suggests that temporary staffing companies could strongly benefit from paying attention to "the soul" or culture of the temp's environment, and that doing so could result in a firm's heightened performance and success.
In all, 55 percent of the temporary workers responded to the question, while the number of comments in response to the "what could be done differently" question surpassed the "doing right" comments by at least 50 percent. However, on the whole, only about 30 percent of the 4,000 temp workers surveyed gave suggestions on what staffing firms could do differently.
When asked what their staffing firm was doing right, respondents stated that all of their interaction with the group was handled professionally and honestly, and made the worker feel respected and valued. Temps also said it felt like their staffing firm "had their back," and that it was nice to know they were not just a random person who was placed and then forgotten.
According to the latest data from the Bureau of Labor Statistics, employment in temporary help services grew by 21,000 in April. After hitting a low in August 2009, temporary employment has added 744,000 jobs, contributing more than half of all jobs the professional and business services have gained in the last three years.
The number will likely grow even further, as a recent Bloomberg survey found that job growth most likely picked up in May after a weak gain in April.