Head of Aftersales: Australia & New Zealand - Australia
Customer ProfileThis leading global capital goods leader designs, manufactures and distributes their offers to both local and international markets. The company owns some of the most reputable brands within the agricultural and construction equipment space.
Executive SummaryThe business was undergoing a significant period of large-scale business change in its Australasian business and needed a leader to help drive these critical changes at an executive level.
Business PlanThis client has a long history of partnership with Aerotek and several other Allegis Group operating companies including Aston Carter and TEKsystems. The strength of these relationships and proven results across various job functions and locations resulted in the client turning to Aerotek for exclusive help in sourcing a Head of Aftersales – Australia & New Zealand to join their senior team.
As the business was undergoing a significant period of change, this role was to be a critical player in driving the transformation at the executive level, supporting the continued growth and profitability of the business during a time of turmoil and disruption within the industry.
The selected candidate would need to have strong commercial understanding as well as the change management skills to drive the executive team through the planned transformation.
Aerotek’s SolutionFrom the outset Aerotek took the time to understand the full requirements of the role, the skills, goals and experience of the ideal candidate, and the part they would play in the ongoing business transformation. Throughout the process there was continual communication with the hiring manager to ensure that their expectations were being met every step of the way.
Once the candidate profile had been outlined and agreed upon, a list of target candidates was developed and approaches were made. This targeted headhunting was further supplemented with network referrals, social media and traditional advertising strategies to ensure that all areas of the candidate market were covered.
Once possible candidates had been sourced, they underwent an extensive interview process to identify that their skills and experience exactly matched the needs of the client. Reference and background checks were also conducted at the beginning of the process, providing the hiring manager with additional insights and information into the candidates’ backgrounds.
The references delved deep into additional areas that the client wanted to examine, as these particular skills were of particular importance in supporting the business through their transformation project.
ResultAerotek shortlisted four candidates for the role, all of whom had been identified through targeted headhunting strategies, of which two were selected for interviews with the hiring manager.
The client interview process was extensive with the selected candidate attending three separate interviews with the hiring manager and other key stakeholders. This extensive process paid off though, with the selected candidate quickly delivering some key projects soon after they started in the role.
Throughout the process the client benefited from the quality of service provided by Aerotek, the robust process followed and the strong connections within the candidate market that led to a high quality selection of candidates. This successful partnership continues to grow as Aerotek supports the client with various needs within Warehouse, Logistics and Supply Chain.
The wider Allegis Group (Aston Carter and TEKsystems) also provide support to the business, assisting with their Professional and Technology requirements.
The business was undergoing a significant period of large-scale business change in its Australasian business and needed a leader to help drive these critical changes at an executive level.