Reasonable efforts will be made to ensure that the Company’s policies, practices, procedures and programs are consistent with the following principles:
“Accessible Formats” means:
Formats that may include, without limitation, large print, clear text, recorded audio and electronic formats, Braille and other formats usable by persons with disabilities.
“Assistive Devices” means:
Technical aids, communication devices, or medical aids that are used to increase, maintain, or improve how a person with a disability can function. Examples may include, but are not limited to, wheelchairs, walkers, note taking devices, portable magnifiers, recording machines, and assistive listening devices.
Anything that keeps someone with a disability from participating in all aspects of society. Examples of barriers include architectural or structural barriers, information or communication barriers, technological barriers, and attitudinal barriers.
The Interaction between two or more persons or entities, or any combination of them, where information is provided, sent or received.
“Communication Supports” means:
Supports that individuals with disabilities may need to access information. These may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language, and other supports that facilitate effective communications.
The direct user or recipient (sometimes involuntary recipient) of a service.
The definition includes disabilities that are non-visible, are temporary, may be intermittent or have varying degrees of severity. Information about any person’s disability is personal and private and must be treated confidentially.
Data facts, and knowledge that exists in any format, including text, audio, digital or images, and that conveys meaning.
“Service Animal" means:
An animal that is of service to a person with a disability where it is readily apparent that the animal is used by the person for reasons relating to his or her disability. Verification of a service animal’s status can be provided by way of government certification or by a letter from a regulated healthcare professional confirming the animal is required for reasons relating to the person’s disability.
“Support Person” means:
Any one person who accompanies a person with a disability in order to help with communication, mobility, personal care or medical needs or with access to goods or services.
“Temporary Disruption” means:
A short term planned or unplanned disruption to facilities or services that the public usually uses to obtain goods and services.
The Company will develop, maintain and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers from its workplace and to improve opportunities for persons with disabilities.
The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, it will provide a copy of the Accessibility Plan in an accessible format.
The Company will continue to ensure that its process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.
Accessible Formats and Communication Supports
Upon request, the Company will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.
The Company will consult with the person making the request in determining the suitability of an accessible format or communication support.
The Company will also notify the public about the availability of accessible formats and communication supports.
No cost shall be charged to the individual to produce an accessible format or to provide a Communication Support. If there is normally a charge for a document or service, the Company should charge the same cost for the document or service as would be charged to others, without passing along the cost of the conversion or support.
In certain circumstances, the Company may not be able to meet the request for an accessible format or Communication Support, such as when information is not convertible as it is technically not feasible to convert it or the technology or services needed to convert the information are not readily available. In these cases, the
Company will provide an explanation to the individual making the request as to why the information in unconvertible and will also provide a summary of the unconvertible information to the Customer.
Accessible Websites and Web Content
The Company will ensure that our Internet websites, including web content, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level AA in accordance with the schedule set out in the Integrated Accessibility Standards Regulation, except where this is impracticable.
The Company will notify its Company Personnel and the public about the availability of accommodation for applicants with disabilities in its recruitment process.
Recruitment, Assessment or Selection Process
The Company will notify job applicants, when they are individually selected to participate further in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
If a selected applicant requests an accommodation, the Company will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Notice to Successful Applicants
When making offers of employment, the Company will notify the successful applicant of its policies for accommodating Company Personnel with disabilities.
Informing Employees of Supports
The Company will continue to inform its Company Personnel of its policies (and any updates to those policies) used to support Company Personnel with disabilities, including policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability. This information will be provided to new Company Personnel as soon as practicable after commencing employment.
Accessible Formats and Communication Supports for Employees
Upon the request of an employee with a disability, the Company will consult with the employee to provide, or arrange for the provision of, accessible formats and communication supports for information that is needed to perform his/her job, and information that is generally available to other Company Personnel.
In determining the suitability of an accessible format or communication support, the Company will consult with the employee making the request.
Workplace Emergency Response Information
The Company will provide individualized workplace emergency response information to Company Personnel who have a disability, if the disability is such that the individualized information is necessary, and if the Company is aware of the need for accommodation due to the employee’s disability. The Company will provide this information as soon as practicable after becoming aware of the need for accommodation.
Where the employee requires assistance, the Company will, with the consent of the employee, provide the workplace emergency response information to the person designated by the Company to provide assistance to the employee.
The Company will review the individualized workplace emergency response information when the employee moves to a different location in the organization, when the employee’s overall accommodations needs or plans are reviewed.
Documented Individual Accommodation Plans
The Company will maintain a written process for the development of documented individual accommodation plans for Company Personnel with disabilities.
If requested, information regarding accessible formats and communications supports provided will also be included in individual accommodation plans.
In addition, the plans will include individualized workplace emergency response information (where required), and will identify any other accommodation that is to be provided.
Return to Work Process
The Company will maintain a documented return to work process for its Company Personnel who have been absent from work due to a disability and who require disability-related accommodations in order to return to work. The return to work process outlines the steps the Company will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.
This return to work process will not replace or override any other return to work process created by or under any other statute (i.e. the Workplace Safety Insurance Act, 1997).
Performance Management, Career Development and Advancement & Redeployment
The Company will take into account the accessibility needs of Company Personnel with disabilities, as well as individual accommodation plans, when conducting performance management, providing career development and advancement to Company Personnel, or when redeploying Company Personnel.
Providing goods and services to persons with disabilities
Use of Service Animals and Support Persons
We are committed to welcoming persons with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all Company Personnel, contractors and others dealing with the public are properly trained in how to interact with persons with disabilities who are accompanied by a service animal.
We are committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Company’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
At times, the Company may require a person with a disability to be accompanied by a support person for health and safety reasons. Before making that decision, the Company must:
Notice of Temporary Disruption
The Company will provide Customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, the anticipated duration, and a description of alternative facilities or services, if available.
The notice will be placed at all public entrances and reception areas on our premises.
Training for Company Personnel
The Company will ensure that training is provided on the requirements of the accessibility standards referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains to persons with disabilities, to all its Company Personnel;
The training will provide instruction on:
The training will be appropriate to the duties of the Company Personnel.
Company Personnel will be trained when changes are made to the accessibility policy. New Company Personnel will be trained throughout the orientation process.
The Company will keep a record of the training it provides within the Human Resources Department.
The ultimate goal of the Company is to meet and surpass customer expectations while serving Customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way the Company provides services to persons with disabilities can be made by e-mail, telephone/TTY, in writing, in person or by any other accessible format and communication support, by request. All feedback or complaints will be directed to the following individuals within the Human Resources Department:
Kal Sandhu: Human Resources Generalist (Aerotek ULC/ Allegis Group Solutions/Marketsource)
Phone: (905) 283-1243
Sarah Sizmur: Human Resources Generalist (TEKsystems Canada, Inc.)
Phone: (905) 283-1324
Feedback can also be provided via the following links:
Customers can expect to hear back within 5 business days of the Company receiving comments or questions.
This policy and any other document deemed to be key in the delivery of goods and services will be made available upon request in a format that takes into account the person’s disability. Notwithstanding the above, this policy will be made available on the Company’s website, and made available to any person to whom it provides goods or services using any other method or format as are reasonable in the circumstances.
At minimum, this policy will be reviewed annually by appropriate HR Company Personnel. However, the review process may be affected by AODA Regulations as they are announced. Therefore, this policy will also be reviewed upon announcement of any new Accessibility Standards of the AODA, 2005 to ensure integration and consistency with this policy. The policy may be modified to ensure full compliance with the AODA, 2005.