Customer Quality Engineer in Robinson Township, PA at Aerotek

Posted: 9/18/2019

Job Snapshot

Job Summary


To ensure that customers are satisfied with the performance of their purchased, high quality, safe and standards-compliant Vision-Guided Vehicles (VGV), the CQE must be well versed in requirements and specifications as they relate to manufacturing, process control/capability, reliability/failure analysis, and satisfaction metrics. The CQE must be able to assess product performance using customer feedback, recognized metrics and statistical analysis. Critical information must be gathered and analyzed for improvement opportunities and avoidance of performance degradation (or product failure) to maximize the returns on the customers' investments.

Key Responsibilities:
  • Support customer(s) or their representative(s) when conducting Quality system or process audits to agreed-upon standards by:

  • Describing how the QMS works in tandem with customer quality plans.
  • Demonstrating/providing internal documentation and data as proof of compliance.
  • Being well-versed in customer-specific requirements and specifications.
  • Ability to convey product properties to recognized industry standards.

    • Being adept in describing internal business processes including product release, process control/testing, non-compliant material management, document/data management and change review.
    • Lead audit teams to ensure that implementation, training and go-live actions are meeting or have met the customer(s) expectations. Close loop on improvement activities.
    • Initiate and drive problem-solving/8D activities internally or at customer sites regarding performance drop-off or product failure.
    • Work with customers and engineering/manufacturing/supply chain to resolve usage problems that might be unique to assigned customers.
    • Produce or provide proof of compliance using internal documentation or modification of such to provide clear evidence.
    • Hold regular quality review meetings with customers on quality planning and implementation, product reliability, repair/case closure time, spare parts usage, and overall product experience with emphasis on assessing customer satisfaction levels.
    • Ensure that the following systems are captured in business processes consistent with customer expectations:

  • Continuous Improvement
  • Change Management
  • Operator, Technician and Engineer training with logs
  • Customer Satisfaction Focus

  • Requirements:
    • Bachelor's Degree in a technical discipline
    • 3-5+ years experience as Customer Quality Engineer in automotive or electro-mechanical technology business; automated manufacturing background preferred.
    • Management System Experience with TQM.
    • ASQ certification and ISO19011 training is preferred.
    • Familiar with ISO9001, ISO/TS16949 or equivalent standards. APQP, PPAP familiarity is preferred.
    • Proficient in Microsoft Office/Office 365/Google Apps.
    • Must be a highly responsible individual who can work independently and with minimal supervision.
    • Strong service acumen with commitment to customer satisfaction.
    • Excellent written and verbal communication skills

    About Aerotek:

    We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

    Contact Information

    Zane Paolini