Customer Service Rep (Inbound) in Everett, WA at Aerotek

Posted: 2/27/2020

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Everett, WA
  • Posting ID:
  • Pay Rate

Job Summary

Customer Service Rep (Inbound)

Job Description

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property damage claims. Support borrowers and contractors by providing detailed information on how to progress a claim file; de- escalates calls and process complaints; handle disbursement of claim funds.

Essential Duties and Responsibilities:

* Deliver timely, accurate customer service ensuring the highest level of satisfaction
* Handle inbound telephone calls from borrowers, contractors and/or insurance adjusters in regards to property damage claims in order to resolve customer inquiries
* Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
* Work on Claim Packets when phone lines are slow
* Update records and note system as required
* Able to meet and maintain availability standards, schedule adherence and attendance guidelines
* Ability to work in fast paced environment
* Flexibility in work hours and in changing environments
* May assist answering questions in the help desk
* May cross train to assist with borrower follow ups




Training Hours will be 8:00 am - 5:00 pm for the first 2 weeks. Then they will get their regular schedule.
-Inbound does shift bids and depends on performance. Our candidates need to be open to starting work as early as 4:30 AM and working as late as 6pm.
-Shift bids are done every quarter, they will be in those shifts for 3 months before a change.

How to apply:

Please send me your resumes or call at 206-486-6971 Ext: 57317.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Rushatee Choudhury
206-486-6971 EXT: 57317