Customer Service Representative in Belleville, MI at Aerotek

Posted: 9/20/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Posting ID:
  • Pay Rate

Job Summary

This client provides a comprehensive range of services to manage pharmacy benefits for a variety of healthcare providers across the United States.

If a member, physician or pharmacist has any questions, special requests or issues with the prescription, they are directed to the Call Center which is where they will interact with you the CSR's. The calls will vary depending on who is calling and from what state. If the call is coming from a member, the calls normally are concerning the prescription coverage they have and why they cannot obtain a specific prescription. If the call is from a physician or pharmacist, the calls become a bit more technical in nature as they are looking for specific member information, coverage boundaries, copay adjustments, and submitting prior authorization requests for members.

The CSR will then provide the caller with a solution accordingly and document all communication. At the end of every call the CSR is required to ask if there is anything else they can assist the caller with before disconnecting with the caller.

***We are hiring for a training class that starts on 11/4/19

the call center is open 7 days per week from 8am-11pm - our team members work 40 hr work weeks, with a shift in between those hours - must be shift flexible, but you will have a set shift - If selected you go into a four week training program from 8am-4:30pm which starts on 11/4/19 - you can not miss any time during training

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Sarah Krasnodemski