Entry Level - Call Center Representative in Minneapolis, MN at Aerotek

Posted: 8/21/2019

Job Snapshot

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Job Summary

Entry Level - Call Center Representative

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities:
Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans.
Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
Read and understand clients plan documents, amendments or online knowledge base tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member
Maintain and document complete and accurate call and case notes
Respond professionally to customer inquiries/complaints received via phone, email or other communication channels

When they have questions about their benefits, welfare or pension plans they are being directed to call a number for more information which you will be the point of contact :
-On you are taking 30-50 calls a day and the calls will last anywhere from 5-10 minutes.

Examples of a call would be:
I would like to change my health and benefits and need assistance
I recently moved and need to change my address and/or banking information
I am online trying to switch my pension plan, but am having difficulty understanding what it all means and how to do it
I am a new employee looking to set up my benefits and need more information on how to sign up and which plans are offered to me

You will be translating health, welfare and pension terms and very complex plan information. Because of this, the customer representatives needs to be able to be quick thinkers, problem solvers and able to effectively communicate.

Pay: $16.25/hour

Shift: Open 7am-7pm, with 8 hour shifts, M-F

Start Date: 8/6/2019

Location: Bloomington, MN

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Blake Ortiz