Hiring 10 Customer Care Advocates in Indianapolis, IN at Aerotek

Posted: 8/28/2019

Job Snapshot

  • Employee Type:
  • Posting ID:
  • Pay Rate
    $13.00 - $14.00/Hour

Job Summary

Hiring 15 Customer Care Advocates for a healthcare company we partner with located on the northwest side of Indianapolis in the Park 100 area!

Job Description
  • Assist members with routine service inquires including but not limited to; selecting a primary care physician, member benefit education, member identification cards, transportation arrangements, issues with provider accessibility, eligibility inquires, resolving member complaints, identifying and filing member grievances.
  • Assist members with processing their premium payments.
  • Assist a provider with routine service inquires including but not limited to; verifying eligibility, explanation of benefits, claims and appeal procedures.
  • Ensure all HIPAA and State requirements/regulations are adhered to at all times, in existing and future lines of business.
  • Research, follow up, and resolve all open/pending issues in a timely manner to ensure member satisfaction.

  • High School Diploma or equivalent is required.
  • Two (2) years customer service experience is preferred.

  • Shift: flexible to work an 8 hour shift between 8:00am - 8:00pm
  • Pay Rate: $14/hour

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Joshua Atkins