Job Snapshot

Concord, CA, US
Employee Type:
Contract to Hire
Posting ID:

Job Summary

Accept and respond to incoming monitoring signals, manage incoming phone calls and customer requests and assist in training new dispatchers.
Handle 100+ inbound/outbound calls on a daily basis.
Answer and follow-up incoming signals, alarm and trouble.
Initiate outbound calls to customers, police agencies and emergency contacts.
Provide customer service when needed. Coordinate with service technicians regarding service issues.
Process daily printouts of alarm activity.
Identify solutions to daily problems.
All other miscellaneous responsibilities and other duties as assigned.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Mark Foley