Job Snapshot

Hanover, MD, US
Employee Type:
Posting ID:
Pay Rate:
$40,000.00 - $50,000.00 /Year

Job Summary

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties and functions may be assigned. *Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter.
*Orders required parts.
*Provides technical support to customers.
*Responds to customer's inquiries or questions regarding products or services.
*Drives sales by actively making customers aware of product promotions and asking to add lines to the orders.
*Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies.
*Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day.
*Responsible for warranty administration.
*Records changes in inventory status by logging shortages and overages in log book.
*Possesses knowledge of the product lines to be able to demonstrate and discuss with customers.
*Quote follow up, either verbally or in writing, to ensure maximum sales potential.
*Use CRM and Accounting System to enter quotes and process orders.
*May load and unload shipment of parts, supplies, and equipment.
*Handles emergency phone and customer service duties after hours as necessary.
*Flexibility to work overtime/weekends, as required.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Contact Information

Crystal Ahlas