Tampa, FL, US
$15.00 - $17.00 /Hour
* Will be moderating content on social media to see if it meets the user agreement. The material could be extremely graphic and offensive. They review the video that has been flagged and determine if it is appropriate or not.
* There is no phone work with this position.
o Become and remain knowledgeable about Leading social media products and community standards
o Assist our community and help resolve inquiries empathetically, accurately and on time
o Make well balanced decisions and personally driven to be an effective advocate for our community
o Strong interpersonal skills, verbal and written communication skills and most importantly empathy
o Display a strong bias to doing what's right for our community in supporting leading social media objectives
o Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
o Respond to user inquiries with high quality, speed, empathy and accuracy
o Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
o Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
o Review the reported content within agreed turnaround times and standards of quality
o Identify inefficiencies in work-flows and suggest solutions
o Recognize trends and patterns, and escalate issues outside the company policy
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email email@example.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
4107775075 ext- 57446