Customer Service Representative in London at Aerotek

Posted: 8/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London
  • Posting ID:
    6875803
  • Pay Rate
    N/A

Job Summary



Our client, located in London, Ontario, is looking to hire multiple Call Center Customer Service Representatives for an upcoming training class.

Minimum Required Qualifications:
  • 1 year of call center customer service experience
  • Minimum 3 years total customer service experience
  • Computer Proficient (basic Microsoft Office skills)
  • Minimum High School diploma or GED
  • Sales or banking experience would be an asset


Job Responsibilities:
  • Manage both inbound and outbound phone calls (95% outbound calls)
  • Verify and update account information once contact has been made with the right party
  • Utilize effective probing questions, objection handling and negotiation skills with customers
  • Remain current and adhere to regulatory, compliance and internal collection processes and practices
  • Move accounts to appropriate status depending on the customer's needs and outcome of the call
  • Provide excellent customer service, while being able to remain professional when handling escalated and or challenging customer needs
  • Meet established revenue and other performance targets on a monthly basis
  • Additional duties as requested by supervisor/manager






À propos d'Aerotek:

Notre monde nous tient à cœur. Reconnu Best of StaffingMD par nos clients et le talent que nous recrutons, AerotekMD Inc. se distingue comme chef de file du recrutement et en de la dotation de personnel grâce à sa grande compréhension des liens entre le talent et les affaires. Étant donné qu'Aerotek est un partenaire stratégique de plus de 18 000 clients et 300 000 employés contractuels chaque année, son approche axée sur les gens lui permet d'offrir un avantage concurrentiel à ses clients et des emplois gratifiants à ses employés contractuels. Aerotek, dont le siège social est à Hanover, au Maryland, exploite un réseau de plus de 250 bureaux non franchisés, comptant plus de 8 000 employés internes dévoués à servir nos clients. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Pour en savoir davantage, consultez le site aerotek.com/fr-ca.

Contact Information

Name:
Michelle Lasenby
Phone: