Customer Service Representative $13/hr - West Des Moines, IA - Aerotek

Publié : 8/16/2019

Aperçu de l'emploi

  • Type d'employé :
    Contrat temporaire avec embauche
  • ID de publication :
  • Pay Rate
    $12.00 - $13.00/Hour

Résumé de l'emploi

Handle 40-70 inbound phone calls from client customers regarding their mortgage.

Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include:
  • resolving complex inquiries and complaints from internal and external customers and upon escalation
  • processing complex transactions on-line performing extensive research to resolve the complex customer problems
  • providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
  • providing training on policies and procedures, new or enhanced services and/or procedural changes

May also cross-sell or refer products, review data and report trends to management, and project work

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


Nom :
Emma Zern
Courriel :
Téléphone :