customer service representative - Indianapolis, IN - Aerotek

Publié : 2/17/2020

Aperçu de l'emploi

  • Type d'employé :
    Contrat temporaire avec embauche
  • ID de publication :
  • Pay Rate

Résumé de l'emploi

Hiring 'Customer Care Advocate' for a leading healthcare company.

Roles and responsibilities:

- Provide quality service by immediately responding to the member and/or providers requests and complaints, and appropriately routing issues to the correct department for timely resolution.

- Assist a provider with routine service inquires including but not limited to; verifying eligibility, explanation of benefits, claims and appeal procedures.

- Capture member grievance, and relay appeals instructions for the appropriate line of business, including future lines of business

- Ensure all HIPAA and State requirements/regulations are adhered to at all times, in existing and future lines of business.

- Research, follow up, and resolve all open/pending issues in a timely manner to ensure member satisfaction.


- Monday - Friday. Weekends off.

- Should be flexible from 8 AM -8 PM.



Contact info:


317-401-8147 x 55133

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.


Nom :
Sharath Sekar
Courriel :
Téléphone :
3174018147 x 55133